More than 566 million digital transactions …


What digital transactions fight unnecessary bureaucracy, save time and energy

From 1 January 2021 until 31 December 2021, over 560 million (specifically 566,962,980) times the public systems provided digital services to the citizens, or “talked to each other” in a period of one year, as shown by the data of the Interoperability Center of the General Secretariat of Information Systems of Public Administration Ministry of Digital Governance recording an exponential increase in 2021 regarding the volume of digital transactions with the State.

It is worth emphasizing that this year’s number is six times higher than the corresponding number in 2020, so digital transactions rose to 94 million, recording a large increase in relation to 2019 and 2018, when the number reached 34 and 8.8 million respectively.

More than 566 million digital transactions translated into avoiding a corresponding number of citizen visits to public services. This eliminates unnecessary bureaucracy, saving time, costs and energy for the citizens, but also resources for the Administration.

It is reminded that in digital transactions are added:

– digital services, ie the identification of citizens in an information system using its codes Taxisnet, and

– the interoperability, ie the exchange of information between services and registers of the State without any action on the part of the citizen other than the granting of his consent.

In more detail:

– Regarding the use of digital services, an extremely large increase was observed through The number of authentications using Taxisnet codes for 2021 amounted to 265,111,222. At the same time, the citizens were served another 4,520,649 times using web banking codes. Adding the two numbers, the total digital services totaled 269,631,871. The corresponding number in 2020 amounted to 57 million.

– The number of interoperability calls for automated data exchange between the information systems of the State amounted to 297,331,109. The corresponding number in 2020 amounted to 37 million.

«The number of digital transactions has a direct impact on the daily life of every citizen, as we measure how many queues he was able to avoidSaid the Minister of Digital Governance, Kyriakos Pierrakakis and stressed that “for 2021, a year of pandemic, this number for every adult citizen translates into about 60 public service visits that did not have to be made. The exponential curve of recent years in digital transactions reflects the exponential leap that the state is making in the digital transformation, focusing on Respectively, the Citizens’ response shows how strong the people’s demand for this digital change was. Every day, with the changes we are implementing, Greece covers an increasing part of the distance that separated it from other countries. We want to maintain this progress, implementing our design with even greater dynamics and speed. “.

Finally, the Secretary General of Information Systems of Public Administration Demosthenes Anagnostopoulos stressed that “The drastic increase of interoperability between the systems of the State fulfills a key goal set by our Ministry in the last two years. The interconnection of registers is the necessary complement to digital services, so that they are simpler to use and more functional for citizens. This is an ongoing process, which is also supported by the respective upgrades of our systems. In this way, we close the backlog of the country with the past, facilitating the daily life of all citizens “.

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