Chaos in the letter post Tax and customs administration because the systems are not linked


Have you received a letter from the tax authorities several days in a row in the last few weeks? You’re not the only one. For example, one day it concerns a letter with your rating and the next day if you want it automatically deducted from your account. The Tax and Customs Authority acknowledges that this happens, but says it is because most systems are not linked to each other and therefore operate side by side. Digitization of this post is for later.

An example drawn from practice: person X will receive a letter on Monday with the tax notice which he could already consult online, on Tuesday there will be a letter for the tax on motor vehicles, on Wednesday this person will receive a letter to point out that the same motor vehicle tax can also be levied automatically and on Thursday they will finally be asked to provide the account number.

A number of these messages seem more effective, but according to the tax authorities, this is not possible. “Most of the systems and processes within the service are not tied to each other,” a spokesperson explains. “As a result, they work independently and side by side.”

In addition, there are also different variants for physical mail: number of pages, format, with or without return envelope, etc. Therefore, letters from different processes cannot be merged. “So it is perfectly possible that letters come from two different processes and two different postal frequencies, but that they are related. However, we cannot merge this yet,” explains the spokesperson.

Can this mail be scanned, so that paper is saved? “We are working on it. Taxpayers will soon be able to choose whether they wish to receive their mail digitally or physically. The systems are now prepared for this,” explains the spokesperson. It is unclear when the systems will be ready.

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