Have you received a letter from the tax authorities several days in a row in recent weeks? One day you will receive a review and the next day you will be asked if you want it to be automatically cancelled. The tax and customs administration acknowledges to NU.nl that this happens and says that it is because most systems are not linked to each other. Digitization of this post is for later.
An example from practice: person X will receive a letter on Monday with the tax notice that she could previously consult online.
On Tuesday there will be a letter on motor vehicle tax and on Wednesday the person will receive a letter to clarify that the same tax can be levied automatically.
Finally, the recipient will be prompted on Thursday to provide the account number.
People are also reporting on Twitter that they receive many blue envelopes in a row.
“The systems work independently and side by side”
A number of these messages seem more effective, but according to the tax authorities, this is not possible. “Most of the systems and processes within the service are not tied to each other,” a spokesperson explains. “As a result, they work independently and side by side.”
In addition, there are different variants for physical mail: variable number of pages, different formats, with or without return envelope, etc. Therefore, letters from different processes cannot be merged. “It is therefore possible that letters come from two different processes and two different postal frequencies, but are linked to each other. However, we cannot merge this at the moment,” explains the spokesperson.
Can this mail be scanned to save paper? “We are working on it. Taxpayers will soon be able to choose whether they wish to receive their mail digitally or physically. The systems are now prepared for this,” explains the spokesperson. It is not known when the systems will be ready.