Airline Transavia must return passengers their money on canceled flights, offer a same-day flight or let them choose what other time they want to fly, the Consumers Association said on Friday. Now the options are a refund or a flight after the summer and that goes against EU rules. Transavia says in a response that travelers can always rebook if they see an alternative flight with the company.
Transavia will cancel 240 flights at Schiphol between July 7 and August 14, the airline announced earlier this week. This represents around 10% of the flights that Transavia would have departed from Amsterdam airport during this period. Affected passengers will have the option of requesting reimbursement or flying after the summer.
“Transavia says that it cannot offer everyone a replacement flight. But it does not inform its customers of the possibility of offering another flight themselves, if necessary from another airline. many people can still arrive at their holiday destination”, specifies Transavia. Sandra Molenaar, director of the Consumers’ Association.
European passenger rights rules require travelers whose flight has been canceled to be able to choose whether they want to be reimbursed, whether they want to take a flight the same day or take a flight at a different time of their choice. If Transavia cannot take care of this itself, it can also be done by another company and Transavia must pay the additional costs.
Transavia does not recognize itself in the message of the Consumers’ Association
Transavia says it does not recognize itself in the Consumer Association’s article. “All passengers whose flight has been canceled or changed can rebook if they see an alternative flight with us. For example, because seats become available for passengers who opt for a refund,” said a door. -word from the airline to NU.nl. Transavia advises passengers to contact customer service.
The company is canceling flights at the request of Schiphol, as the airport struggles with staff shortages during the summer months. EasyJet is also canceling flights. KLM will continue to fly the same amount, but will sell fewer tickets in July and August.